Waterbird Window Cleaning
A DBA of D&M Pivot Group LLC

Effective Date: September 7, 2026

D&M Pivot Group LLC d/b/a Waterbird Window Cleaning (“Waterbird,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information you provide to us when you:

  • Request an estimate or service

  • Schedule or receive services

  • Contact us by phone, text message, email, or through our website

  • Submit a service request or other online form

  • Make a payment

  • Communicate with us about an existing or future service

The information we collect may include your name, service address, mailing address, phone number, email address, appointment information, service preferences, payment-related information, and communications with Waterbird.

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and other website usage information.

2. How We Use Your Information

We use customer information to operate our business and provide, manage, and improve our services. This may include:

  • Responding to inquiries and estimate requests

  • Scheduling and managing services

  • Communicating about appointments and service updates

  • Sending estimates, invoices, receipts, and payment information

  • Providing customer support

  • Processing payments

  • Maintaining customer and service records

  • Improving our website, services, and customer experience

  • Measuring and improving our marketing and advertising

  • Sending promotional or marketing communications when permitted by law and when appropriate consent has been provided

3. Phone Calls and Text Messages

If you provide your phone number to Waterbird, we may contact you by phone call or text message regarding your inquiry, estimate, appointment, service, payment, or other customer-service needs.

Text messages may include appointment reminders, scheduling updates, service notifications, estimate or invoice information, customer support communications, and, where applicable, promotional or marketing messages.

Message frequency will vary based on your interactions with Waterbird and the services you request.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact Waterbird directly using the contact information provided below.

Message and data rates may apply.

Providing consent to receive text messages is not a condition of purchasing goods or services from Waterbird.

4. Information Received Through Text Messages

Information you provide to Waterbird through text messages, including your name, phone number, address, appointment information, service requests, and other communications, may be stored and used to provide customer service, schedule and manage services, communicate with you, and maintain our business records.

We do not sell or rent your personal information to third parties.

5. How We Share Information

Waterbird may share customer information with trusted service providers when reasonably necessary to operate our business and provide services.

These providers may include companies that assist with:

  • Customer relationship and scheduling management

  • Communications and text messaging

  • Website and analytics services

  • Payment processing

  • Accounting and business administration

These service providers receive information as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or governmental authority, or when necessary to protect the rights, safety, or property of Waterbird, our customers, or others.

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use our website and to improve our website, services, and marketing efforts.

We may use services such as Google Analytics and Google advertising services to measure website activity, understand how customers find us, and improve advertising performance.

7. Information Security

We take reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.

Customer information may be stored in secure business systems and may be accessible only to authorized personnel and service providers who need it to perform their responsibilities.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your Choices and Rights

You may contact Waterbird to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request that we update your contact information

  • Request deletion of information where appropriate and permitted by law

  • Opt out of marketing communications

  • Opt out of text messages by replying STOP

Some information may need to be retained when required for legal, accounting, tax, contractual, or legitimate business purposes.

9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

Waterbird is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing personal information.

10. Children's Privacy

Our services are intended for general audiences and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated Privacy Policy will be posted on this website with a revised effective date.

12. Contact Us

Questions about this Privacy Policy or how Waterbird handles personal information may be directed to:

D&M Pivot Group LLC d/b/a Waterbird Window Cleaning
16967 Cedar Valley Circle
Clermont, FL 34711

Phone: 321-985-3259
Email: waterbirdwindowcleaning@gmail.com
Website: https://www.waterbirdwindowcleaning.com