Waterbird Window Cleaning
A DBA of D&M Pivot Group LLC

Effective Date: September 7, 2026

These Terms & Conditions apply to services provided by D&M Pivot Group LLC d/b/a Waterbird Window Cleaning (“Waterbird,” “we,” “us,” or “our”).

By requesting, scheduling, or receiving services from Waterbird, or by communicating with us through our website, phone, text message, or email, you agree to these Terms & Conditions.

1. Services

Waterbird Window Cleaning provides professional window cleaning and related exterior cleaning services to residential and commercial customers within our service areas.

Services are provided based on the scope of work described in an estimate, proposal, work order, or other service agreement.

2. Estimates and Pricing

Estimates are based on the information available to Waterbird when the estimate is prepared.

The final price may change if the scope of work changes, additional services are requested, or conditions are discovered that were not reasonably apparent when the estimate was prepared.

Any material changes to the agreed scope of work will be communicated to the customer when reasonably practical.

3. Scheduling and Appointments

Waterbird will make reasonable efforts to arrive within the scheduled service window.

Appointments may occasionally need to be rescheduled because of weather, safety conditions, equipment issues, staffing, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant scheduling changes to customers.

4. Customer Responsibilities

Customers are responsible for providing Waterbird with accurate contact information and reasonable access to the property and areas included in the requested service.

Customers should notify Waterbird of known conditions that may affect the safe performance of services, including fragile surfaces, security systems, pets, gates, or other relevant property conditions.

5. Payments

Payment is due according to the payment terms provided on the customer's estimate, invoice, or service agreement.

Customers are responsible for providing accurate payment information and paying amounts due for services performed.

6. Communications

By providing your contact information to Waterbird, you authorize us to communicate with you regarding requested or scheduled services.

Communications may occur by phone call, text message, email, or other reasonable communication methods.

These communications may include:

  • Estimate and service-request communications

  • Appointment confirmations and reminders

  • Scheduling and arrival updates

  • Service-related notifications

  • Invoice and payment communications

  • Customer support

  • Other communications reasonably necessary to provide or manage your services

Where applicable, Waterbird may also send promotional or marketing communications in accordance with applicable law and any consent that may be required.

7. Text Messaging Terms

Waterbird Window Cleaning may use text messaging to communicate with customers regarding estimates, appointments, services, invoices, customer support, and other business-related communications.

Promotional messages may also be sent where applicable and where the required consent has been provided.

Message frequency varies depending on your interactions with Waterbird, your scheduled services, and the types of communications you receive.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP.

You may reply HELP for assistance or contact Waterbird at 321-985-3259 or waterbirdwindowcleaning@gmail.com.

After you send STOP, we will process your request to stop receiving text messages, except for messages that may be necessary to complete an existing transaction or as otherwise permitted by applicable law.

Providing consent to receive text messages is not a condition of purchasing goods or services from Waterbird.

8. Privacy

Waterbird's collection, use, and protection of personal information is described in our Privacy Policy.

Privacy Policy: [INSERT LINK TO WATERBIRD PRIVACY POLICY]

9. Third-Party Services

Waterbird may use third-party service providers to help operate our business, including providers for scheduling, customer management, communications, payment processing, accounting, website services, and analytics.

Your interaction with third-party services may also be subject to those providers' own terms and policies.

10. Website Use

Information provided on the Waterbird website is intended for general informational purposes.

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all website content will always be complete, accurate, or uninterrupted.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Waterbird will not be responsible for indirect, incidental, consequential, or special damages arising from the use of our website, communications, or services, except to the extent such limitation is prohibited by law.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be limited.

12. Changes to These Terms

Waterbird may update these Terms & Conditions from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

Updated Terms & Conditions will be posted on this website with a revised effective date.

13. Contact Us

Questions about these Terms & Conditions or our services may be directed to:

D&M Pivot Group LLC d/b/a Waterbird Window Cleaning
16967 Cedar Valley Circle
Clermont, FL 34711

Phone: 321-985-3259
Email: waterbirdwindowcleaning@gmail.com
Website: https://www.waterbirdwindowcleaning.com